FAQ
Shipping
Shipping usually takes 1-2 days within South Australia and 4-7 business days Australia wide, once your order has been processed. International shipping can take 7-21 business days, depending on location and the local postage service.
Make sure to check all of your inbox folders including junk and spam folders if you can’t find the email, before contacting us. Remember it will take us about 24 hours to process your order and generate the tracking number.
COVID-19
Unfortunately due to COVID-19, we are seeing some delays to delivery that are outside of our control. We thank you for your patience, as we are seeing delays of two weeks in some cases, depending on your location
WARRANTY
Every TL timepiece includes 24 month’s warranty from the day your package arrives. See our Warranty page for more information.
PAYMENT
Sure do!
Add your purchases to Cart and select Zip as payment method at the Checkout page.
Follow the prompts to complete your payment.
Use Zip to own it now and pay later. Available on orders up to $1000 online only. Minimum monthly repayments are required. A monthly account fee of $7.95 applies. This fee is waived each month you pay your statement closing balance, in full, before the due date. Available to approved applicants only. *Subject to Zip’s terms. See www.zip.co/terms.
To be eligible to apply for a Zip Pay account, you need to:
- Be an Australian citizen or permanent resident
- Be at least 18 years of age
- Have a valid Facebook or PayPal account, in your own name
- Have a valid debit card, in your own name
- Have not declared bankruptcy or insolvency
Sure Do!
Afterpay is available for online orders of up to $2000.
Browse our store and add items to your cart. When checking out, select Afterpay from the available payment methods. You will be directed to Afterpay’s website.
If you are using Afterpay for the first time, you will need to register and provide your payment details to complete the transaction. If you have used Afterpay before, you can simply login and pay for your order.
Late fees may apply if payments are not made on time.
Please see Afterpay terms here www.afterpay.com/terms
To use Afterpay you will need to
- Live in Australia
- Be over 18 years of age
- Have an Australian debit or credit card
- Have a valid and verifiable email address and mobile number
- Be capable of entering into a legally binding contract
Please note that ID verification does not guarantee that your order with Afterpay will be approved, as per Afterpay’s terms.
See www.afterpay.com/terms
There may be a few reasons why your card has declined:
- You may have insufficient funds.
- Your card billing details may not have been entered correctly at checkout or your card has expired.
- Your card issuer may have declined your payment and they don’t tell us why so, we would recommend getting in touch with them for further information.
If none of these applies to you, please contact us at hello@thornelinn.com.au.
WATCH CARE
We sure do! Due to the nature of genuine leather, it does soften over time, and care should be taken to avoid transference of colour from typical materials such as denim.
Sure can! Each strap is held in by a spring loaded pin, so you are able to remove and replace the strap.
If you find the strap has come off, you can easily push down on the pin with your fingernail and pop it back into the frame.